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48px);border-radius:var(--r-panel);overflow:hidden;box-shadow:var(--sh2)}}.envbar{background:var(--ink);color:#fff;font-size:13px;font-weight:500;line-height:28px;height:28px;text-align:center;position:relative;z-index:300;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;padding-inline:16px}.page{flex:1;padding:16px;display:flex;flex-direction:column;gap:16px;width:100%}@media (min-width:700px){.page{padding:24px}}.row{display:flex;align-items:center;gap:8px}.row.wrap{flex-wrap:wrap}.sp{justify-content:space-between}.grow{flex:1;min-width:0}.col{display:flex;flex-direction:column;gap:8px}.grid2{display:grid;grid-template-columns:1fr;gap:12px}@media (min-width:560px){.grid2{grid-template-columns:1fr 1fr}}.muted{color:var(--mut);font-size:14px}.t2{color:var(--tx2)}h1,h2,h3{margin:0;font-weight:600}h1{font-size:24px;line-height:1.25}h2{font-size:18px;line-height:1.3}h3{font-size:16px;line-height:1.4}@media (min-width:700px){h1{font-size:28px}}.nw{white-space:nowrap}.row>.btn.sm,.row>.btn.xs{flex-shrink:0}.pills{display:flex;flex-wrap:wrap;align-items:center;gap:4px;justify-content:flex-end}@media (min-width:860px){.pills{justify-content:flex-start}}svg.lucide{stroke-width:1.5;flex-shrink:0}.hdr{background:var(--brand);color:var(--on-brand);padding:16px var(--gx,16px) 20px;display:flex;flex-direction:column;gap:12px;position:relative}.hdr .top{display:flex;align-items:center;justify-content:space-between;gap:12px}.hdr .logos{display:flex;align-items:center;gap:8px;min-width:0;color:inherit}.hdr .logos img{width:44px;height:44px;border-radius:var(--r-ctl);background:#fff;padding:4px;object-fit:contain;flex-shrink:0}.hdr .ttl{font-size:18px;font-weight:600;line-height:1.2;color:var(--on-brand)}.hdr .sub{font-size:13px;color:var(--on-brand)}.hdr h1{color:var(--on-brand)}.hdr.tall{padding-bottom:48px}.lang{display:inline-flex;background:#ffffff73;border-radius:var(--r-ctl);padding:4px;flex-shrink:0}.lang button{border:0;background:none;padding:0 12px;border-radius:var(--r-tag);font-weight:500;min-height:36px;min-width:44px;cursor:pointer;color:var(--ink);transition:background-color var(--t1) var(--ease),color var(--t1) var(--ease)}.lang button.on{background:#fff;font-weight:600;color:var(--pri-d)}.adm-side .lang{background:var(--raise)}.float{margin-top:-32px;position:relative;z-index:1}.card{background:var(--card);border-radius:var(--radius);padding:16px;border:1px solid var(--hair);box-shadow:var(--sh1)}.card .card{box-shadow:none;border-radius:var(--r-ctl);background:var(--raise)}.card.edge-sa{border-color:#d4c8f4}.card .card.tint-ok{background:#f3fcf6}.card .card.tint-bad{background:#fff7f5}.lab{font-size:13px;color:var(--mut);font-weight:500}label.f{display:flex;flex-direction:column;gap:8px;font-size:14px;font-weight:500}.lg{font-size:14px;font-weight:500;padding:0;margin:0 0 8px}.req{color:var(--bad)}.inp,select.inp,textarea.inp{width:100%;height:48px;border:1px solid var(--input);border-radius:var(--r-ctl);padding:0 12px;background:#fff;font-weight:400;transition:border-color var(--t1) var(--ease)}textarea.inp{height:auto;min-height:96px;padding:12px;line-height:1.5;resize:vertical}.inp:focus{border-color:var(--pri);box-shadow:0 0 0 1px var(--pri);outline:none}.inp.bad{border-color:var(--bad)}.inp:disabled{background:var(--raise);color:var(--mut)}.err{color:var(--bad);font-size:13px;font-weight:500}.hint{font-size:13px;color:var(--mut);font-weight:400}.btn{min-height:48px;border-radius:var(--r-ctl);border:1px solid transparent;background:var(--pri);color:#fff;font-weight:600;font-size:16px;display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:0 20px;cursor:pointer;width:100%;text-align:center;transition:background-color var(--t1) var(--ease),border-color var(--t1) var(--ease),color var(--t1) var(--ease),opacity var(--t1) var(--ease),transform var(--t1) var(--ease)}.btn:hover{background:var(--pri-d)}.btn:active{transform:scale(.98)}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none}.btn.out{background:#fff;color:var(--ink);border-color:var(--field)}.btn.out:hover{background:var(--pri-t2)}.btn.ok{background:var(--ok)}.btn.ok:hover{background:#116a31}.btn.bad{background:var(--bad)}.btn.bad:hover{background:#991b1b}.btn.sa{background:var(--sa)}.btn.sa:hover{background:#4c1d95}.btn.soft{background:var(--raise);color:var(--ink)}.btn.soft:hover{background:#f1e4d3}.btn.ghost{background:transparent;color:var(--pri)}.btn.ghost:hover{background:var(--pri-t2)}.btn.danger{background:#fff;color:var(--bad);border-color:#e7b4b4}.btn.danger:hover{background:var(--bad-t)}.btn.sm{min-height:44px;font-size:14px;width:auto;padding:0 16px;font-weight:500}.btn.xs{min-height:36px;font-size:13px;width:auto;padding:0 12px;border-radius:8px;font-weight:500}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{min-height:44px;padding:0 16px;border-radius:var(--r-ctl);border:1px solid var(--field);background:#fff;font-weight:500;font-size:14px;cursor:pointer;transition:background-color var(--t1) var(--ease),border-color var(--t1) var(--ease),color var(--t1) var(--ease)}.chip.on{border-color:var(--pri);background:var(--pri-t);color:var(--pri-d)}.chip.em{border-color:#e7b4b4;color:var(--bad)}.chip.em.on{background:var(--bad-t);border-color:var(--bad)}.chip.dk.on{background:var(--ink);color:#fff;border-color:var(--ink)}.seg{display:grid;grid-template-columns:1fr 1fr;gap:8px}.seg button{min-height:56px;padding:0 12px;border-radius:var(--r-ctl);border:1px solid var(--field);background:#fff;font-size:14px;font-weight:500;cursor:pointer;transition:background-color var(--t1) var(--ease),border-color var(--t1) var(--ease)}.seg button.on{border-color:var(--pri);background:var(--pri-t);color:var(--pri-d)}.attach{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.attach button{min-height:72px;border:1px dashed var(--field);border-radius:12px;background:#fff;font-weight:500;font-size:14px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;cursor:pointer;padding:4px;color:var(--tx2);transition:background-color var(--t1) var(--ease),border-color var(--t1) var(--ease)}.attach button:hover{background:var(--pri-t2)}.attach button.rec{border:1px solid var(--bad);color:var(--bad)}.attach button:disabled{opacity:.45}.thumbs{display:flex;gap:12px;flex-wrap:wrap}.thumb{position:relative;width:76px;height:76px;border-radius:12px;background:#44506b;overflow:visible;color:#fff;display:flex;align-items:center;justify-content:center;flex-direction:column;font-size:12px}.thumb img,.thumb video{width:100%;height:100%;object-fit:cover;border-radius:12px}.xbtn{position:absolute;top:-8px;right:-8px;width:28px;height:28px;border-radius:50%;border:2px solid #fff;background:var(--ink);color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;padding:0;z-index:2}.voice{display:flex;align-items:center;gap:12px;background:#fff;border:1px solid var(--field);border-radius:12px;padding:8px 16px;position:relative;min-width:208px}.play{width:44px;height:44px;border-radius:50%;background:var(--pri);border:0;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0}.pill{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;min-height:24px;border-radius:var(--r-tag);font-size:13px;font-weight:500;white-space:nowrap}.pill.n{background:var(--raise);color:var(--tx2)}.col>.pill,.col>.badge,.col>.cs{align-self:flex-start}.s-PENDING{background:#ffedd5;color:#9a3412}.s-ASSIGNED{background:#fef3c7;color:#92400e}.s-IN_PROGRESS{background:var(--info-t);color:var(--info)}.s-ESCALATED{background:var(--sa-t);color:var(--sa)}.s-RESOLVED{background:var(--ok-t);color:var(--ok)}.s-REOPENED{background:var(--bad-t);color:var(--bad)}.s-CLOSED{background:#e2e8f0;color:#334155}.s-EM{background:var(--bad-t);color:var(--bad)}.live{display:inline-flex;align-items:center;gap:8px;color:var(--mut);font-size:13px}.ibox{width:44px;height:44px;border-radius:var(--r-ctl);background:var(--pri-t);color:var(--pri);display:flex;align-items:center;justify-content:center;flex-shrink:0}.ibox.lg{width:56px;height:56px;border-radius:12px}.okcircle{width:64px;height:64px;border-radius:50%;background:var(--ok-t);color:var(--ok);display:flex;align-items:center;justify-content:center}.stepn{width:28px;height:28px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:500;background:var(--raise);color:var(--tx2);flex-shrink:0}.stepn.on{background:var(--ok-t);color:var(--ok)}.otp{width:44px;height:56px;text-align:center;font-size:24px;font-weight:600;padding:0}.note{background:var(--warn-t);color:var(--warn);border-radius:8px;padding:8px 12px;font-size:13px;margin:0;text-align:center}.callout{border-radius:var(--radius);padding:12px 16px;font-weight:500;display:flex;align-items:flex-start;gap:8px}.callout.ok{background:var(--ok-t);color:var(--ok)}.callout.bad{background:var(--bad-t);color:var(--bad)}.callout.warn{background:var(--warn-t);color:var(--warn)}.callout.hint{background:var(--pri-t2);color:var(--tx2);font-weight:400;border:1px solid var(--line)}.banner{border-radius:var(--radius);padding:12px 16px;display:flex;align-items:center;gap:12px;color:var(--pri-d);background:var(--pri-t);border:1px solid #F6D2A8;flex-wrap:wrap}.banner.red{background:var(--bad-t);color:var(--bad);border-color:#f2b8b8}.banner.warn{background:var(--warn-t);color:var(--warn);border-color:#f3d98b}.banner.ok{background:var(--ok-t);color:var(--ok);border-color:#a7e3bc}.banner.gray{background:#eef0f3;color:var(--tx2);border-color:#d9dde4}.banner .w{background:var(--pri);color:#fff;border:0;border-radius:8px;min-height:40px;padding:0 16px;font-weight:500;cursor:pointer;display:inline-flex;align-items:center;gap:8px;transition:background-color var(--t1) var(--ease)}.banner .w:hover{background:var(--pri-d)}.tabs{display:flex;background:var(--raise);border-radius:var(--r-ctl);padding:4px;gap:4px}.tabs button{flex:1;min-height:44px;border:0;background:none;border-radius:var(--r-tag);font-weight:500;color:var(--tx2);cursor:pointer;transition:background-color var(--t1) var(--ease),color var(--t1) var(--ease)}.tabs button.on{background:#fff;color:var(--ink);box-shadow:var(--sh1)}.switch{width:56px;height:32px;border-radius:999px;background:#9b948a;border:0;position:relative;cursor:pointer;flex-shrink:0;transition:background-color var(--t1) var(--ease)}.switch.on{background:var(--ok)}.switch:after{content:"";position:absolute;top:3px;left:3px;width:26px;height:26px;border-radius:50%;background:#fff;transition:transform var(--t1) var(--ease)}.switch.on:after{transform:translate(24px)}@media (min-width:1024px){.switch{width:44px;height:24px}.switch:after{width:18px;height:18px}.switch.on:after{transform:translate(20px)}}.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);display:inline-block;flex-shrink:0}.dotmark{width:8px;height:8px;border-radius:50%;background:var(--pri);display:inline-block;flex-shrink:0}.tl .it{display:flex;gap:12px;padding-bottom:16px;position:relative}.tl .it:before{content:"";position:absolute;left:7px;top:20px;bottom:0;width:1px;background:var(--bd)}.tl .it:last-child:before{display:none}.tl .d{width:16px;height:16px;border-radius:50%;background:var(--ok);margin-top:4px;flex-shrink:0;border:3px solid #fff;box-shadow:0 0 0 1px var(--bd)}.tl .d.todo{background:#fff}.toast{position:fixed;top:64px;left:50%;transform:translate(-50%);width:max-content;background:var(--ink);color:#fff;padding:12px 16px;border-radius:var(--r-ctl);font-weight:500;z-index:200;font-size:14px;max-width:92vw;box-shadow:var(--sh2);animation:toastin var(--t2) var(--ease)}@media (min-width:1024px){.toast{top:72px}}.toast.bad{background:var(--bad)}.offbar{background:var(--ink);color:#fff;padding:8px 16px;font-size:14px;font-weight:500;display:flex;gap:8px;align-items:center}.sheet-bg{position:fixed;top:0;right:0;bottom:0;left:0;background:#1f2a4480;z-index:100;display:flex;align-items:flex-end;justify-content:center;animation:fade var(--t2) var(--ease)}.sheet{background:#fff;width:100%;max-width:560px;border-radius:var(--r-panel) var(--r-panel) 0 0;padding:20px 16px calc(20px + env(safe-area-inset-bottom));display:flex;flex-direction:column;gap:12px;max-height:90dvh;overflow:auto;animation:rise var(--t3) var(--ease)}@media (min-width:700px){.sheet-bg{align-items:center;padding:24px}.sheet{border-radius:var(--r-panel)}}.photo{border-radius:12px;background:#3a4258;color:#fff;aspect-ratio:4/3;position:relative;overflow:hidden;display:flex;align-items:center;justify-content:center;font-size:13px}.photo img,.photo video{width:100%;height:100%;object-fit:cover}.photo .geo{position:absolute;left:0;right:0;bottom:0;background:#0009;padding:4px 8px;font-size:12px;color:#fff}.msg-wa{background:var(--raise);border:1px solid var(--line);border-radius:4px 12px 12px;padding:12px;font-size:14px;white-space:pre-wrap}@keyframes rise{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@keyframes fade{0%{opacity:0}to{opacity:1}}@keyframes toastin{0%{opacity:0;transform:translate(-50%,8px)}to{opacity:1;transform:translate(-50%)}}.adm{display:flex;min-height:var(--vh);background:var(--bg)}.adm-side{position:fixed;inset:0 auto 0 0;width:260px;background:#fff;border-right:1px solid var(--line);z-index:60;display:flex;flex-direction:column;transform:translate(-100%);transition:transform var(--t3) var(--ease);overflow:auto}.adm-side.open{transform:none;box-shadow:var(--sh2)}.adm-side .brand{background:var(--brand);height:64px;padding:0 16px;display:flex;align-items:center;gap:12px;color:var(--on-brand);flex-shrink:0}.adm-side .brand img{border-radius:var(--r-ctl);background:#fff;padding:4px}.adm-side .brand b{font-size:18px}.adm-side .brand span{font-size:13px}.adm-side nav{padding:12px;display:flex;flex-direction:column;gap:4px;flex:1}.adm-side nav a,.adm-side nav button{display:flex;align-items:center;gap:12px;min-height:44px;padding:0 12px;border-radius:var(--r-ctl);color:var(--tx2);font-weight:500;font-size:15px;border:0;background:none;cursor:pointer;text-align:left;width:100%;transition:background-color var(--t1) var(--ease),color var(--t1) var(--ease)}.adm-side nav svg{width:18px;height:18px;color:var(--mut)}.adm-side nav a:hover,.adm-side nav button:hover{background:var(--pri-t2)}.adm-side nav a.on{background:var(--pri-t);color:var(--pri-d);font-weight:600}.adm-side nav a.on svg{color:var(--pri-d)}.adm-scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#1f2a4466;z-index:55;animation:fade var(--t2) var(--ease)}.adm-main{flex:1;min-width:0;display:flex;flex-direction:column}.adm-top{background:var(--brand);color:var(--on-brand);display:flex;align-items:center;gap:12px;padding:0 16px;height:56px;position:sticky;top:0;z-index:40}.adm-top .t{font-weight:600;font-size:18px;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.icon-btn{width:44px;height:44px;border-radius:var(--r-ctl);border:0;background:#ffffff73;color:var(--ink);display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background-color var(--t1) var(--ease)}.icon-btn:hover{background:#ffffffb3}.icon-btn.plain{background:var(--raise)}.icon-btn.plain:hover{background:#f1e4d3}.adm-body{padding:16px;display:flex;flex-direction:column;gap:16px;max-width:1500px;width:100%}@media (min-width:1024px){.adm-side{transform:none;position:sticky;top:0;height:var(--vh);box-shadow:none}.adm-main{min-width:0}.adm .menu-btn,.adm-scrim{display:none}.adm-body{padding:24px 32px}.adm-top{height:64px;padding:0 32px}.adm-side nav a,.adm-side nav button{min-height:40px}.adm .inp,.adm select.inp{height:40px}.adm textarea.inp{height:auto}.adm .btn{min-height:44px}.adm .btn.sm{min-height:36px}.adm .btn.xs{min-height:32px}.adm .chip{min-height:36px}}.kpi4{display:grid;grid-template-columns:1fr 1fr;gap:12px}@media (min-width:800px){.kpi4{grid-template-columns:repeat(4,1fr);gap:16px}}.kpi{--kc:var(--mut);background:#fff;border:1px solid var(--hair);box-shadow:var(--sh1);border-radius:var(--radius);padding:16px;color:var(--ink);display:flex;flex-direction:column;gap:4px;min-width:0}.kpi>span:first-child{font-size:14px;color:var(--tx2);display:flex;align-items:center;gap:8px}.kpi[class*=" k-"]>span:first-child:before{content:"";width:8px;height:8px;border-radius:50%;background:var(--kc);flex-shrink:0}.kpi 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